Office Catering FAQ

Please print and complete our quote request form here.

Once the form is received, we will respond with an itemized invoice within 24 hours, for your review.

Orders must be received by 2:00 pm on the day prior. Of course more notice is always better! Late orders may be accommodated on a best effort basis.

We don’t have a dedicated receptionist, and our small team is often running between the kitchen or out for delivery! So the quickest and most reliable way to reach us is by email at catering@bonchaz.ca. If you prefer, other contact methods are listed on our contact page.

$8 delivery within 5km, Monday to Saturday, 7:30am-3:00 pm. Call for quote if you're outside the delivery range. All deliveries are on a 15-minute window basis.

Your itemized invoice also reflects our understanding of your order, which we pass onto our team. In case of any miscommunication, it is always best to double-check critical details including the delivery address, date, time and receiving contact.

It is strongly recommended to provide a direct line or a mobile number as your delivery contact.

We always aim to arrive earlier than the appointed time to allow for unexpected delays, so don't be surprised if we arrive early! If we cannot access the building, we will attempt to reach you by the delivery contact number. Failing that we will wait up to 5 minutes past the appointed time.

Unless specially requested otherwise, pastries come in pastry boxes, coffee and tea in disposable cardboard carriers, sandwiches sliced in halves and served on round platters, salads and pastas on aluminum trays, and soups in individual containers. We offer free pickup and recycling of all our packaging within Vancouver - just set them aside to be picked up on your next delivery!

Wicker baskets and stainless steel coffee carafes are available upon request on a limited basis, depending on the delivery address. Return pickup is only available during a 4-hour window appointment within the week. We cannot guarantee same-day pickup. Chafers, soup warmer, ceramic plates, and silverware are not available.

Our driver would help unpack and lay out the food as long as table space is available. To ensure we are on time for our next customer, we allot a maximum of 15 minutes for any setup required. Tables and table linens are available with additional cost and advanced notice. Our catering is typically self-served, staffing not included.

Yes, all sandwiches, salads, and pasta can be served individually or as a shared platter! We can only slice items in halves on request, not thirds or quarters. Sorry! There is no surcharge but 2-day advance notice is required.

Most lunch entrees come labelled. Some fruits and pastries may not be labelled. If any of your guests have specific dietary concerns, please let us know. On request, we are happy to pack your special-request meals individually, labelled with your guests' first and last names for good measure! Surcharge may apply on special requests, but will always be clearly noted on the invoice for your review.

Napkins, paper plates, compostable utensils, serving spoons, and tongs come standard at a 7% surcharge. If you do not need them, please let us know and we will remove the service.